TERMS & CONDITIONS

1. INTRODUCTION

Welcome to Taliaroma Wax & Accessories LLC (“Company”, “we”, “us”, “our”), operating the website www.taliaroma.com (the “Site”). We provide a wide range of products including beauty, fashion, electronics, and home goods.

These Terms & Conditions (“Terms”) govern your use of our Site and purchase of products. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

2. ELIGIBILITY – AGE AND ACCOUNT

  • You must be at least 18 years old to use this Site. If you are under 18, you may only use the Site under the supervision of a parent or legal guardian.
  • We grant you a non-transferable, revocable license to access and use the Site for personal, non-commercial shopping purposes.
  • Commercial use or use on behalf of any third party is prohibited without our prior written permission.
  • When you register an account, you agree to provide accurate, current, and complete information. You are responsible for updating any changes.
  • You are solely responsible for maintaining the confidentiality of your password and account. All activities under your account are your responsibility. Notify us immediately of any unauthorized use at [email protected].
  • We are not liable for any loss or damage arising from your failure to comply with this section.

3. COMMUNICATIONS AND MARKETING

By registering with us, you agree to receive promotional emails about our products and offers. You may unsubscribe at any time by clicking the “unsubscribe” link in any such email.

4. USER SUBMISSIONS (REVIEWS, COMMENTS, PHOTOS)

If you submit any content to our Site (e.g., reviews, comments, photos), you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, modify, display, and distribute that content in connection with our Site.

  • You warrant that you own or have permission to share the content.
  • You may not use a fake email address, impersonate another person, or mislead us or others about the origin of your submission.
  • We reserve the right (but not the obligation) to edit or remove any submissions.

5. ACCEPTANCE OF ORDERS AND PRICING

  • We reserve the right to cancel any order at any time for any reason (e.g., stock unavailability, pricing errors, suspected fraud).
  • If we cancel an order after payment has been debited, we will issue a full refund using the original payment method.
  • Pricing Errors: Despite our best efforts, product prices may occasionally be displayed incorrectly. If a product’s correct price is higher than the displayed price, we will contact you to confirm the order or cancel it. We reserve the right to cancel such orders even after confirmation.
  • Taxes and Duties (UAE customers): All orders shipped within the UAE are subject to 5% VAT and any applicable customs duties.
  • International customers: You are responsible for any import taxes, customs duties, or fees imposed by your country. These are not included in our prices.
  • Base Currency: All transactions are processed in UAE Dirhams (AED). Your bank or payment provider may apply currency conversion fees.

6. PAYMENT METHODS

We accept the following payment methods:

  • Visa and Mastercard credit/debit cards (online payments)
  • PayPal
  • Cash on Delivery (UAE only)

For online card payments, the cardholder’s name and ID details must exactly match the details used at checkout. We use secure, PCI-compliant payment gateways. We do not store full credit card details on our servers.

7. SHIPPING AND DELIVERY

  • Shipping times and costs are displayed at checkout.
  • Risk of loss or damage to products passes to you once the order is delivered to the shipping address.
  • We are not responsible for delays caused by carriers, customs clearance, or events beyond our reasonable control.

8. RETURNS AND REFUNDS

(You should create a separate Returns Policy, but here is a minimal clause to include in T&Cs)

  • We accept returns within 14 days of delivery for unused, unopened, and resalable products, unless otherwise stated on the product page.
  • Perishable goods (e.g., wax, food items) and personal care products (e.g., opened cosmetics) are not returnable for hygiene reasons.
  • To request a return, contact us at [email protected].
  • Refunds will be processed within 14 days of receiving and inspecting the returned item, using the original payment method.
  • Shipping costs for returns are your responsibility unless the return is due to our error (wrong or defective item).

9. INTELLECTUAL PROPERTY

All content on this Site – including text, graphics, logos, images, audio clips, video, software, and data (collectively “Content”) – is owned or licensed by www.taliaroma.com. It is protected by UAE and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any Content without our express written permission.

10. TERMINATION

We may terminate your access to the Site or cancel your account immediately and without notice if you violate these Terms.

Upon termination:

  • Your license to use the Site ends.
  • We may delete your account and password.
  • Any prior rights or obligations that arose before termination will survive.

If you disagree with any part of these Terms, your only remedy is to stop using the Site.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by UAE law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.
  • Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the product giving rise to the claim.

Nothing in this section limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under applicable UAE consumer protection laws.

12. FORCE MAJEURE

We are not liable for any delay or failure to perform our obligations due to causes beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, strikes, government actions, pandemics, or supplier failures.

13. GOVERNING LAW AND DISPUTE RESOLUTION

  • These Terms are governed by the laws of Dubai and the United Arab Emirates.
  • Dispute Resolution: Any dispute arising from these Terms or your use of the Site shall first be attempted to be resolved through good-faith negotiation.
  • If negotiation fails, the dispute shall be submitted to binding arbitration in Dubai, UAE, in accordance with the UAE Federal Arbitration Law (Federal Law No. 6 of 2018). The arbitration shall be conducted by a single, mutually agreed arbitrator who is legally trained. The language of arbitration shall be English.
  • Either party may seek injunctive relief from the Dubai courts to protect its intellectual property or confidential information without first submitting to arbitration.

14. INTERNATIONAL USE AND SANCTIONS

  • We do not ship to countries subject to UAE or United Nations sanctions.
  • Our company’s country of domicile is the United Arab Emirates.
  • You are responsible for complying with all local laws in your jurisdiction regarding online purchases and import restrictions.

15. CHANGES TO THESE TERMS

We may update these Terms from time to time. The latest version will always be posted on this page with the “Last Updated” date. Changes are effective immediately upon posting. Your continued use of the Site after changes means you accept the updated Terms.

16. CONTACT US

For any questions, returns, or disputes:

  • Email: [email protected]
  • Business name: Taliaroma Wax & Accessories LLC
  • Country: United Arab Emirates