Last Updated: [03/04/2026]
At Taliaroma Wax & Accessories LLC (“we”, “us”, “our”), we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
This Returns & Refunds Policy applies to all products purchased from our website www.taliaroma.com (the “Site”).
1. YOUR RIGHT TO RETURN – 14 DAYS
You have 14 calendar days from the date you receive your order to request a return.
To be eligible for a return:
- The product must be unused, unopened, and in its original packaging (including all tags, seals, and accessories).
- The product must be in resalable condition.
- You must provide proof of purchase (order number or receipt).
2. NON-RETURNABLE ITEMS
The following items cannot be returned for hygiene, safety, or legal reasons:
- Perishable goods (e.g., wax, food items, bath bombs, natural soaps)
- Opened or used cosmetics (e.g., lipsticks, creams, lotions, makeup brushes)
- Personal care items (e.g., razors, epilators, tweezers)
- Underwear, swimwear, and earrings (hygiene reasons)
- Gift cards or digital downloads
- Clearance / final sale items (clearly marked as such on the product page)
- Items returned after 14 days (unless faulty)
📌 If you are unsure whether your item is returnable, please contact us before purchasing.
3. HOW TO REQUEST A RETURN
To start a return, please follow these steps:
- Email us at [email protected] within 14 days of delivery.
- Include your order number, product name, and reason for return.
- Attach a clear photo or video showing the product’s condition (if claiming damage or defect).
We will respond within 2 business days with return instructions and the return shipping address.
4. RETURN SHIPPING COSTS
| Reason for Return | Who Pays Return Shipping? |
|---|---|
| Wrong item sent by us | We pay |
| Item arrived damaged or defective | We pay |
| Changed your mind / no longer want it | You pay |
| Ordered wrong size or color | You pay |
If we pay for return shipping, we will provide you with a prepaid shipping label or reimburse you upon receipt of a valid receipt.
5. CONDITION OF RETURNED ITEMS
- Products must be returned in original, unbroken packaging.
- We reserve the right to refuse a return or deduct up to 50% of the refund if the product shows signs of use, damage, or missing parts not caused by us.
- Items returned without prior authorization (RMA) may be rejected and sent back to you at your cost.
6. REFUND PROCESSING
Once we receive and inspect your returned item:
- We will notify you of approval or rejection within 5 business days.
- If approved, your refund will be processed within 14 days from the date we received the return.
- Refunds are issued to the original payment method (credit card, PayPal, or bank account).
- Cash on Delivery (COD) refunds will be issued via bank transfer to your UAE bank account. You must provide valid bank details.
7. PARTIAL REFUNDS
We may issue a partial refund in the following cases:
- The item is not in original condition, has missing parts, or shows damage not due to our error.
- The item is returned after 14 days but within 30 days (we may refund 50–80% at our discretion).
- The item is a bulk or wholesale purchase.
8. EXCHANGES
We do not offer direct exchanges. If you need a different size, color, or product:
- Return the original item following the process above.
- Place a new order for the desired item.
This is the fastest way to get the correct product.
9. DAMAGED, DEFECTIVE, OR WRONG ITEMS
If you receive a product that is:
- Damaged (broken, crushed, leaking)
- Defective (does not work as intended)
- Wrong item (different from what you ordered)
Please contact us within 48 hours of delivery with:
- Your order number
- A clear photo or video showing the issue
We will, at your choice:
- Send a replacement at no extra cost, or
- Issue a full refund (including original shipping fees)
You will not be required to return the damaged/wrong item unless we specifically ask you to (in which case we pay return shipping).
10. REFUND TIMING (BY PAYMENT METHOD)
| Payment Method | Refund Time (after approval) |
|---|---|
| Credit / Debit Card | 5–10 business days (depends on your bank) |
| PayPal | 1–3 business days |
| Bank Transfer (UAE) | 3–7 business days |
| Cash on Delivery (COD) | 7–14 business days (bank transfer required) |
⚠️ If you do not see the refund after 10 business days, please contact your bank first. Then email us if the issue persists.
11. INTERNATIONAL RETURNS
For customers outside the UAE:
- Return shipping costs are your responsibility unless the return is due to our error (wrong/damaged item).
- We recommend using a trackable shipping service. We are not responsible for lost return packages.
- Customs duties and taxes paid at original purchase are non-refundable by us. You may claim them from your local customs authority.
12. CONTACT INFORMATION
For all return and refund requests:
📧 Email: [email protected]
📞 Phone: +971 50 323 5263
🏢 Business Name: Taliaroma Wax & Accessories LLC
📍 Country: United Arab Emirates
Please include your order number in every email.
13. CHANGES TO THIS POLICY
We may update this Returns & Refunds Policy from time to time. The latest version will always be posted on this page with the “Last Updated” date. Changes apply only to orders placed after the update.
Last Updated: [03/04/2026]